With the support of Travel Alberta and the Government of Alberta, the Alberta Hotel & Lodging Association (AHLA) has presented the Housekeeping Award since 1983. All properties who participate in Check In Canada are eligible and considered for the award. The recipients are selected based on a number of criteria, including:
A detailed breakdown of TrustScore elements related to housekeeping, maintenance, and state of repair;
Guest feedback gathered through social media;
Complaints received by the AHLA; and
Information gathered through unannounced property visits.