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Privacy

Travel Alberta is an Alberta, Canada Crown (government) corporation established to promote and market tourism in the Province of Alberta, both within Canada and in select international markets.

Travel Alberta publishes and maintains its websites to help a variety of audiences worldwide locate and retrieve official Alberta travel information. Travel Alberta is committed to providing our website visitors with the information they are seeking in a manner that respects their privacy. This page summarizes how Travel Alberta manages its websites in accordance with the rules established in the Alberta Freedom of Information and Protection of Privacy (FOIP) Act, as amended from time to time.

PERSONAL INFORMATION MANAGEMENT

Travel Alberta websites provide individuals with the opportunity to voluntarily supply limited amounts of personal information (such as name, contact number(s), or postal or e-mail address). Personal information is collected by Travel Alberta if you send an email or complete and submit an online form.

Information that you provide will be used to respond to your questions or supply you with the information or materials that you have requested. Information collected on our online forms will be used only for the purpose specified on each form. Your information will not be disclosed to anyone except appropriately authorized Travel Alberta personnel and contractors who need the information to fulfill your request. Your information will be maintained in a secure systems environment and will be kept only for the length of time necessary to fulfill the purpose for which it was collected. In some cases, information you provide will only be collected and used in non-identifying form.

IMPORTANT NOTICE ABOUT COOKIES

"Cookies" are small amounts of information that are distributed from some websites to your web browser. Cookies are designed to recall information about past browsing activities to enhance the convenience and use of websites. Travel Alberta websites create temporary session-based cookies whenever you visit these sites. However, to personalize your experience on the Travel Alberta websites, including targeting offers and advertisements of interest to you, certain features depend on the ability to automatically issue a "persistent" cookie. Depending on your web browser version and settings, you may be prompted with a question as to whether or not you want to accept a persistent cookie. If you refuse to accept these cookies, you will still have general access to most content and functionality with the Travel Alberta websites, although certain personalized web content may not be available. You will be notified where this is not the case.

When you browse the Travel Alberta websites, read pages, or download information, Travel Alberta will automatically collect a limited amount of information about your visit. This information indicates a person's activity on the site.  In most cases, personal information will not be collected.  Information collected during a site visit includes:

  • Access date and time;
  • Internet domain (for example, "xcompany.com" if a private Internet access account is used) and IP address (an IP address is a number that is automatically assigned to a computer whenever someone is surfing the web);
  • Type of browser, operating system and version used to access the Travel Alberta site;
  • Files viewed or downloaded;
  • Language preference;
  • Geographic information;
  • Pages visited; and
  • Previous website address (if linked to Travel Alberta websites from another website).


We use this information to improve Travel Alberta websites — for example, Travel Alberta learns what type of information is of most interest to visitors and how many visitors Travel Alberta receives. In addition to personalizing your experience on the website, this information is collected, maintained and used as aggregated non-identifying data for academic and market research, and to improving and enhancing the Travel Alberta websites and services offered.

This site also uses “Google Analytics”, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States, and will therefore be subject to the laws of the United States, which may be different from Canada’s laws. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however please note that if you do this you may not be able to use the full functionality of this website.

IMPORTANT NOTICE ABOUT INFORMATION SENT VIA THE INTERNET

You should be aware that personal information you provide via the Internet might not be secure until it reaches the Travel Alberta servers. If you are concerned about sending your personal information to Travel Alberta via the Internet, please call Travel Alberta at 1-800-ALBERTA (800-252-3782) toll free in North America. Outside North America dial 1-780-427-4321.

SECURITY

For site security purposes and to ensure that this service remains available to all users, Travel Alberta uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

PRIVACY & LINKS TO OTHER WEBSITES

Travel Alberta's websites contain links to other websites that provide useful travel and tourism information. Travel Alberta is not responsible for the content and privacy practices of other websites you may visit that are linked from Travel Alberta's websites. You must examine each third party site's privacy policy and disclaimers and make your own decisions regarding the accuracy, reliability and correctness of material and information found.

QUESTIONS?

For more information about any of the policies described above or about the Travel Alberta website in general, please contact us at info@travelalberta.com.

View the Government of Alberta's Freedom of Information and Protection of Privacy (FOIP) Act.